The Tollman family-owned Red Carnation Hotel Collection has swept the board in the TripAdvisor 12th Annual Travellers’ Choice Awards, which were announced this week. No less than 11 of the collection’s 15 four- and five-star properties in South Africa, the UK, Switzerland and the US were recognised in the rankings across all the award categories.

Oyster BarOf Red Carnation’s properties in South Africa, the iconic Oyster Box Hotel in Durban was listed seventh best hotel in South Africa and 18th best hotel on the continent of Africa. The Twelve Apostles Hotel and Spa in Cape Town was listed 10th best hotel in South Africa and the 22nd best hotel for romance in South Africa.

Of Red Carnation’s London properties, The Milestone Hotel has been named the UK’s best hotel. Further to this achievement, The Milestone has also been named the number four hotel in Europe and 15th in the world. The five-star Hotel 41 was named 13th best small hotel in the UK, 12th best luxury hotel in the UK and 14th best hotel for romance in the UK. The five-star Egerton hotel in Knightsbridge was listed fourth best small hotel in the UK, and 11th in Europe. Among the four-star hotels, the Chesterfield in Mayfair was named 21st best hotel in the UK, and the Montague Hotel in Bloomsbury 23rd best hotel in the UK.

Ashford Castle, in the West of Ireland, which Red Carnation acquired in June 2013, was named ninth best hotel in Ireland, 10th in Ireland for Best Luxury Hotel and 13th in Ireland for best hotel for romance. In Geneva, Red Carnation’s Hotel d’Angleterre was listed third best hotel in Switzerland and 21st in Europe, and third best luxury hotel in Switzerland.

“Everyone at Red Carnation Hotels is immensely proud at our significant presence in the TripAdvisor Traveller’s Choice Awards,” commented Jonathan Raggett, managing director of Red Carnation Hotels.

“TripAdvisor is doubtless a key driver of business for us. Travellers want to know what to expect from their hotel stay before they commit, with honest reviews from other consumers being a clear influencer in purchasing decisions. I’m delighted for all our hotel teams that they have been recognised for their hard work in providing excellent levels of comfort and service to all our guests.”

“Above all, we attribute our considerable guest loyalty and our continued success on TripAdvisor to our personalised approach to guest service. Our philosophy is ’no request too large, no detail too small’, which guarantees an individual approach for each and every person that stays with us.

“Furthermore, these awards are also a testament to our inspirational president and founder Beatrice Tollman. She has an innate sense of what it takes to make the guest experience truly exceptional, and has an exceptional eye for detail and design,” Raggett concluded.