Federal Airlines (FedAir) has announced several strategies it is adopting to meet its customers’ needs and new market demands within the luxury safari lodge shuttle and charter airline business, in light of the COVID-19 pandemic.Mark Hurst, group CEO of Solenta Aviation and incoming CEO of Federal Airlines, says, “We are learning to say yes. COVID-19 has caused significant disruption within the tourist and travel industry, but it has also created new opportunities for us. Our aim is to make the business more dynamic, more customer orientated and more flexible.”
“We are learning to say yes… Our aim is to make the business more dynamic, more customer orientated and more flexible.”With immediate effect, FedAir has adjusted its cancellation policy to be more flexible and customer orientated. Free cancellations can now be made up to 15 days prior to departure date, while clients can make unlimited changes to bookings at no cost. All 2021 fares have also been reset to the 2020 low season rates, and no seasonal price changes will apply.
FedAir is also offering reduced fares for South African resident, strating from R2 850 per person, one-way, to a number of landing strips within Sabi Sand, Madikwe, Northern Sabi Sand, Timbavati, Hoedspruit lodges and Garonga.“We look forward to assisting every traveller to reach their lodge destination in a comfortable, efficient and professional manner, with our daily shuttle services from OR Tambo International Airport to the Sabi Sand, Timbavati/Kruger region, the Madikwe Game Reserves and our restarted inter-lodge flights between the safari camps, from 1 December 2020,” adds Hurst. FedAir’s Private Charter division will continue to offer customised, exclusive charter flights to meet personal schedules and requirements. Watch an interview with Mark Hurst: