Many graded establishments are small, family operated and lack formal hospitality qualifications or training.
Darryl Erasmus, Chief Quality Assurance Officer for TGCSA, says, “TGCSA has noticed that some of the smaller establishment lack basic training and in order for them to attain their grading they need to meet basic grading requirements. Once graded, it’s important to ensure that they maintain the quality standards, which is why continued training is important. This training intervention is a value add for graded establishment as well as to assist establishments to maintain their grading and achieve higher grading levels.”
Four programmes are currently available
Thus far, four training programmes have been identified as the most critical for these establishments, and have been made available on TGCSA’s YouTube channel. They are (click to access the videos):
A toolkit will also be made available to graded establishments once they have completed these four training videos.
All newly graded establishment will have access to these videos and the tool kits, as part of the Post Assessment Confirmation email sent to properties after grading approval.
“We are excited to partner with TGCSA to provide online training videos to help upskill employees within graded establishments – as part of our innovative support to upskill the industry. For our country to achieve high levels of economic growth and address our social challenges, we must work together in order to invest in education and training,” says Matthew Lambert, MD of Summit.