Checklists
Heather Hook | May 28, 2018
Putting documented procedures in place is vital for any business, not just events-related ones. As a small business owner, I have until recently been guilty of not having any formal, written procedures for new staff to follow – what’s the point, if...
Staffing
Heather Hook | Jan 5, 2016
Be particular about the staff you hire. They need to be motivated and enthusiastic, and not driven solely by the fact that they will be receiving money at the end of the day. They should get a kick out of the events industry, or from being able to...
Pricing and Commission
Heather Hook | Jan 5, 2016
How do you know what to pay those who work for you – and not to mention yourself? A good rule of thumb is to check out what the greater industry pays. I pay my temporary staff quite well, as I train them to have event-specific skills. I train all...
